This is why i like Verizon:
-----Original Message-----
Primary Subject: Feedback
Secondary Subject: Customer Service Feedback
Message Body: To Whom It May Concern:
First i would like to say that I appreciate the consistently top-notch customer service your company provides. One of your fine representatives (Sherice) informed me that Verizon is discontinuing the new every two benefit. I encourage you to implement another similar benefit, as it is one of the reasons i stay with Verizon. Plans, phones and networks are similar enough that it is customer service and perks that keep many customers loyal, therefore i ask that you create a new perk regrading phones to keep us loyal.
Sincerely,
Cassi Clark Ward-Hunt
Their Response:
Dear Cassi Clark Ward-Hunt,
My name is Jeremiah, and I can definitely understand your concerns regarding the charges to the New Every two program. We have updated our upgrade options. So, going forward, while there will no longer be a New Every Two option you'll continue to qualify for promotional pricing with a one or two year agreement. You can take advantage of promotional pricing and any special offers that are available with an upgrade after 20 months on a two-year agreement.
Verizon Wireless is always looking for ways to better meet the needs of our customers. Your comments regarding changes to our upgrade options have been forwarded to the appropriate department for review and consideration. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to improvements you will see in the future.
I do see that you are still eligible to regarding your final New Every Two discount effective 12/23/11. You are also currently eligible to complete an Annual Upgrade. You may view your promotional pricing and process your order by signing in to “My Verizon” using your Account Owner Number and password. Next, click on the “Upgrade” icon located under “Device” in the “I Want To” section at the bottom of your home page and follow the instructions provided.
Cassi, thank you for giving me the opportunity to discuss updates to our upgrade options. If you have any additional questions or concerns please reply to this e-mail. We appreciate your business and thank you for being the most valued part of Verizon Wireless!
Sincerely,
Jeremiah
Verizon Wireless, Customer Service
Internet Response Team
Half my friends and family don't even spell my name right, and Verizon not only spelled my name correctly but answered my web-based feedback personally! (Now if they will only continue to help me get inexpensive or free phones life would be perfect!)
Labels: business, cell phones, Customer Service, phones, verizon